Coffee Bean “On-Demand”


The purpose of this project was to innovate around a non-obvious service design problem. I focused on the
experience of Coffee Bean and Tea Leaf stores. Through observation and interviews I learnt that by unifying their digital experience with their service design, Coffee Bean and Tea Leaf could build loyal, life-long customer relationships.


Screenshot 2016-05-07 18.40.32

Paper Prototype

Featured in the UCLA  Innovative Design Show