Coffee Bean “On-Demand”

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The purpose of this project was to innovate around a non-obvious service design problem. I focused on the experience of Coffee Bean and Tea Leaf stores. Through observation and interviews I learnt that by unifying their digital experience with their service design, Coffee Bean and Tea Leaf could build loyal, life-long customer relationships.

 

Screenshot 2016-05-07 18.40.32

Paper Prototype

This application concept was selected in the UCLA Extension Student Design Show 2016